Systems / Media Management Engineer

Position Overview: This role encompasses general IT responsibilities, systems commissioning, and media management duties. The ideal candidate will have a strong understanding of networking, file sharing, security practices, and troubleshooting methodologies. They will play a critical role in establishing and supporting file-sharing solutions across multiple platforms in a broadcast environment.

Key Responsibilities:

1. IT and Systems Commissioning:
   • Install, configure, and commission hardware and software systems.
   • Manage and monitor IT infrastructure and system installations, including commissioning, configuration, testing, and maintenance.
   • Work with vendors on strategy and goals for commissioning and see projects to completion.
   • Perform routine maintenance and system upgrades to ensure optimal performance.
   • Troubleshoot and resolve IT-related technical issues.
2. Media Management:
   • Stand up and manage file-sharing solutions across multiple platforms.
   • Ensure secure and efficient data storage, sharing, and retrieval.
   • Maintain media asset organization and accessibility.
   • Understanding of EVS suite workflow preferred (or the ability to learn and adapt using XT-VIAs, Xfile3, XTAccess, IP Director, etc in a live broadcast environment)
   • Schedule of upcoming/current live records per client needs.
3. Networking:
   • Configure and maintain network infrastructure to support system and media management needs.
   • Monitor network performance and troubleshoot connectivity issues.
   • Ensure network security and compliance with best practices.
4. Security Practices:
   • Implement and maintain strategies for backup, security, and redundancy.
   • Monitor for and respond to security threats and vulnerabilities.
   • Ensure compliance with organizational security policies.
5. Troubleshooting:
   • Diagnose and resolve system, network, and media management issues.
   • Conduct high-level root-cause analysis of service interruptions and establish preventive measures by collaborating with fellow employees.
   • Develop and document troubleshooting procedures.
   • Collaborate with cross-functional teams to resolve complex technical challenges.
6. System Administration:
   • Use expert-level administration and optimization of hardware or servers to ensure a high degree of availability.
   • Install and configure operating systems, software, and hardware components as needed.
   • Leverage System Administrators for routine tasks by clearly documenting workflow, maintenance, and support procedures.
   • Assist with the management and organization of Active Directory user accounts to maintain security by limiting system access based on client and vendor needs.

Qualifications:

• Proficiency in networking technologies and protocols.
• Experience with file-sharing systems and media management tools.
• Strong understanding of security practices and technologies.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Strong communication and collaboration skills.

Key Competencies:

• Detail-oriented with a focus on operational efficiency.
• Proactive and adaptable in a dynamic environment.
• Ability to work independently and as part of a cross-functional team.
• Strong organizational skills and ability to manage multiple tasks simultaneously.

Working Conditions:

• On-site work with occasional remote responsibilities.
• Availability for on-call support as needed.
• Physical ability to handle hardware installations.