Purpose

The purpose of this position is to manage the day-to-day execution of client contracts and service packages within the business. This individual serves as the primary liaison between clients and internal teams, ensuring seamless service delivery, strong client relationships, and alignment across engineering, operations, billing, and sales functions.

The Account Manager plays a critical role in maintaining client satisfaction, ensuring delivery excellence, and positioning accounts for long-term success, including renewals and incremental revenue growth.

Essential Duties/Responsibilities

• Serve as the primary point of contact for clients on all operational and service-related matters, ensuring a high level of responsiveness and client satisfaction

• Manage the day-to-day execution of client contracts, service packages, and deliverables in alignment with contractual requirements

• Build and maintain strong, trusted client relationships to support long-term partnership, retention, and renewal readiness

• Coordinate across engineering, operations, billing, and sales teams to ensure seamless service delivery and effective issue resolution

• Act as the internal advocate for client needs, ensuring alignment on priorities, timelines, and deliverables across all stakeholders

• Proactively identify, escalate, and manage delivery risks, issues, and dependencies to ensure successful outcomes

• Partner closely with Sales Representatives to support renewals, account planning, and overall account success

• Identify and pursue upsell opportunities, including additional events, services, and equipment solutions, to support revenue growth

• Support the development of bid sheets and contribute to sales forecasting activities

• Maintain accurate and up-to-date account information, contract details, and pipeline visibility within Salesforce and other internal systems

• Ensure adherence to internal processes, while continuously seeking opportunities to improve efficiency and delivery quality

Position Requirements

• Bachelor’s degree in business, Communications, Broadcast Production, or related field preferred.

• 3+ years of experience in account management, client services, production management, or service delivery.

• Experience managing client contracts, service delivery, or complex accounts

• Strong relationship management skills with a client-first mindset

• Demonstrated ability to manage multiple projects and coordinate cross-functional teams

• Strong communication skills with the ability to engage both internal stakeholders and external clients

• Commercial awareness with the ability to support growth and upsell initiatives

• Strong organizational, problem-solving, and prioritization skills

• Ability to operate effectively in a fast-paced, collaborative environment

Preferred Qualifications

• Experience using ScheduAll, Xytech System, SAGE or similar/related systems.

• Proficiency with CRM tools such as Salesforce

• Experience working in broadcast production, media services, live event production, or sports broadcasting environments.

• Familiarity with production scheduling systems and operational reporting tools.

Company Overview

You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our
technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 35 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.

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