Our Company

NEP Australia, Australia’s leading provider of studio and outside broadcast production services is expanding its Technology team within the company to enable superior service, support and expand its outstanding knowledge base within the company.

NEP Australia seeks to set new standards in service excellence within the television industry. As part of this increased customer-focused vision, NEP Australia is recruiting for a Melbourne based Systems Support Specialist.

The Role & Responsibilities

Reporting to the IT Infrastructure Lead, the Systems Support Specialist is required to provide level 1 & 2 systems support as part of a global team with a follow-the-sun model in place. This position is a 5 day work week, Monday to Friday with 1 day work from home per week.

Key Responsibilities but not limited to

• Serve as the initial point-of-contact for troubleshooting software, Laptop/ PC hardware, printing and phone problems in a multi-site Active Directory environment

• Generate and manage service desk tickets for problems and work to resolve the issues in a timely manner.
• Provide phone and in-person support to users in the areas of email, Files/ Folders, standard Windows and Mac desktop applications, and other in-house applications
• Prepare new laptops and desktops for deployment to offices and mobile units in the field.
• Support users by installing, configuring, and deploying software packages on company hardware.
• Responsible for ongoing maintenance, management and tracking of company owned hardware and software
• Provide 1st & 2nd level application support
• Provide backup systems administration support for multi-server, multi-location IT infrastructure
• Ensure information security is maintained to the highest standards
• Pro-active mitigation of vulnerabilities on company devices

Skills Required

• Ability to work independently and as a member of a team
• Technical or Bachelor’s degree in IS, IT, Engineering or equivalent experience
• 2+ years’ of PC & application support experience
• Experience with PC configuration/upgrades and repairs
• Experience supporting Microsoft and Mac operating systems and applications
• Experience with supporting Microsoft Office suite of applications
• Knowledge of troubleshooting network issues (LAN/WAN)
• Understanding of IP Phones and video conferencing
• Knowledge of PowerShell scripting highly desirable
• Excellent communication and interpersonal skills
• Ability to multitask, manage priorities and a have a positive ‘can do’ attitude

Benefits of working at NEP

• Salary continuance insurance
• NEP Days – additional 5 days of leave per year (conditions apply)
• NEP Travel benefits & discounts including Qantas Club Membership
• Discounts through Employment Hero Work app
• Employee Assistance Program

If you feel you have the right match skills for this position, please apply here!

You must have the right to live and work in Australia to apply for this job.

Only shortlisted candidates will be contacted.

About Our Process

At NEP, we are committed to employing individuals who align with Our Values and meet the requirements of the role. As part of the recruitment process, there are several checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, right to work checks, and reference checks.

NEP is a leading worldwide provider of outsourced solutions to the broadcast and live event industries offering technical services for outside broadcast, studio production, video display, host broadcasting and post production. Around the Globe NEP own and operate 150+ Outside Broadcast Vans, 27+ Large Scale Broadcast Fly Pack systems, 31 TV Studios and Control rooms plus 30 Kilometres+ of LED Panels and 40 Mobile LED Vehicles. The World’s First Large Scale Remote Production Centre’s built in Sydney and Melbourne.

Headquartered in the United States, we have offices in 24 Countries with 97 Office locations with over 4,000 employees.

For three decades, NEP has been earning the respect of the industry by providing the finest technical management, production support and engineering available, which has made us the provider of choice for the world’s premiere television broadcasters, cable networks and events producers.

Driven by passion with a focus on innovation, NEP has supported productions in over 55 countries on all seven continents, setting the industry standard for excellence worldwide.