Purpose:

We are seeking a full-time Systems Support Specialist (IT) to provide help desk systems support to clients within the company. In this position you will serve as the initial point of contact for troubleshooting software, Laptop/PC hardware, and printer problems in a mixed OS environment. The ideal candidate could be a person with 2+ years of PC support experience, but a combination of education and experience will be considered.

Essential Duties/Responsibilities:

• Generate trouble tickets for problems and work to resolve issues in a timely manner
• Provide support via phone, chat, e-mail, and/or in-person to users in the areas of e-mail, directories, and standard Windows and Mac desktop applications, and other in-house applications
• Prepare new laptops and desktops for deployment to offices and mobile units in the field
• Support users by installing, configuring, and deploying software packages on company hardware
• Responsible for ongoing maintenance, management, and tracking of company owned hardware and software
• Provide IT training for new NEP employees
• Provide backup systems administrative support for multi-server, multi-location IT infrastructure
• Other duties as assigned

Position Requirements:

• Experience with PC configuration/upgrades and repairs
• Supporting both Microsoft and MAC operating systems and applications is a must
• Knowledge of troubleshooting network issues (LAN/WAN)
• 2+ years of PC support experience
• Technical or Bachelor’s degree in IS, IT, Engineering or equivalent experience desired
• Fluent in English
• Ability to deliver superior service and build lasting relationships by demonstrating NEP’s Core Values: reliable, ethical, innovative, and one team.

Note:

The job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individual with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.