You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 35 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.

Purpose:

The Systems Engineer provides 24/7 engineering support for NEP’s baseband and SMPTE 2110 (IP) broadcast mobile units, studios, and production systems. This role supports new builds, existing systems, and retrofit projects, and works with both IP-based and baseband broadcast technologies. The Systems Engineer collaborates with internal teams, on-site engineers, and external vendors to ensure reliable operation of mission-critical broadcast systems in live production environments.

Essential Duties/Responsibilities:

• Provide 24/7 technical support for NEP mobile units, studios, and broadcast systems

• Support new builds, existing systems, and retrofit projects, including system integration, testing, commissioning, and ongoing maintenance

• Collaborate with cross-functional teams to support and implement SMPTE-2110, IP-based, and baseband production systems

• Assist on-site engineering teams with troubleshooting IP video, baseband, and network-related issues, including:

  • Router control systems

  • Intercom systems

  • EVS networks

  • Other networked and baseband broadcast equipment

• Provide live show support as required, including:

  • Configuring and troubleshooting IP and baseband broadcast equipment

  • Building, modifying, and validating router layouts

  • Integrating third-party and client-provided equipment

• Assist with system validation, documentation, and operational handoff for new builds and retrofit projects

• Interface with internal and external vendors to report issues and provide detailed documentation and reproduction steps for software or hardware problems

• Perform other duties as assigned

Position Requirements:

• Technical degree or Associate’s degree in Computer Science, Electronics, or a related field preferred; equivalent combination of education and experience will be considered

  Strong technical support background

  In-depth knowledge of Layer 2 and Layer 3 switching, TCP/IP networking, and multicast protocols

  Experience supporting broadcast systems in live production environments

  Proficiency in Linux and Windows operating systems

  Excellent communication, problem-solving, and analytical skills

  Ability to manage multiple priorities and demonstrate strong time-management skills

  Willingness and ability to travel as required

  Ability to quickly learn new technologies and solutions

  Demonstrated ability to deliver superior service and build lasting relationships by embodying NEP’s Core Values